Privacy Policy

Albion Diagnostics & Lab ("Albion" or "we") takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

  1. DEFINITIONS

    2. In this Privacy Notice, the following definitions are used:

    Cookies

    a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

    Data

    includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

    Data Protection Laws

    Any applicable law for now relating to the processing of Data.

    Partners

    select third parties (including Albion Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.

    Service Providers

    Includes entities to whom we or other Albion Group Entities will disclose your Data to process information for a specific purpose pursuant to written contract.

    User or you

    the natural person who accesses our stores, website or mobile application.

  2. WHAT DATA DO WE COLLECT ABOUT YOU

    3. Albion collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

    1. Contact information: 

      2. address, country, employer, phone number and other similar contact data.

    2. Inancial information: 

      3. payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

    3. Technical information:

      4. website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

    4. Transaction information: 

      5. the date of the transaction, total amount, transaction history and preferences and related details.

    5. Health related information:

      6. uch as information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from

  3. OUR USE OF DATA

    4. Any or all the above Data may be required by us from time to time to provide information relating to Albion and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

    • carry out our obligations arising from any contract entered into between you and us;
    • provide products and/or services and communicate with you about products and/or services offered by us;
    • enable Albion Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;
    • processing, disclosing, transmitting, and/or sharing the data/information with Albion Group Entities, and other third parties which have business or contractual dealings with us;

  4. KEEPING DATA SECURE

    5. We will use technical and organizational measures to safeguard your Data, and we will store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail at our email address provided in Clause 16 below.

  5. RETENTION OF DATA

    6. Albion retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

    Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

  6. YOUR RIGHTS AND CHOICES

    7. When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Albion as described in this Privacy Notice. You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below.

    • Right to Access, Review and Modify
    • Right to Correction
    • Right to Withdraw Consent

    It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

  7. WHERE WE STORE DATA

    8. Data collected under this Privacy Notice is hosted on servers located in India.

  8. PROCESSING YOUR DATA

    9. We ensure that the Data we collect under this Privacy Notice is processed according to its provisions and the requirements of applicable law.

    To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Albion Group Entities, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

  9. SEVERABILITY

    10. If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

  10. CHANGES TO THIS PRIVACY NOTICE

    11. Our business changes constantly and our Privacy Notice may also change. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application, and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

  11. HOW TO CONTACT US

    12. To request access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at zzzz You may contact us for information on Service Providers, Partners and Albion Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days (about 4 and a half weeks).